Reference

Privacy Policy for Your Account

Your account details, wallet records, device signals, and support messages are handled through this Privacy Policy before you enter Baccarat, Aviator, Lucky Twins, or any other lobby area.

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PRIVACY HELP

How to Contact Privacy Support

Fast privacy help starts with the account you already use, because we must confirm the request belongs to you. Send your question from the registered email or in-account chat and include the issue, device type, and the payment rail involved if it relates to DANA, OVO, GoPay, or QRIS. Our team handles privacy messages daily from 09:00 to 23:00 WIB.

Team online

In-account chat

Use the chat button after login when you need a cookie, device, or wallet privacy question checked. We can see your account reference without asking you to repeat private details in a public channel.

Registered email

Email us from the address on your account for correction, access, or deletion requests. Add your username and the last four characters of the payment reference, never a full wallet PIN or password.

WIB support window

Privacy requests are received every day from 09:00 to 23:00 WIB. Complex wallet or identity checks may take longer because we confirm records against account logs before making any change.

DATA CONTROLS

How We Handle Policy Requests

Your privacy request is handled step by step, not as a casual chat task. We check the account owner, identify which record is involved, and tell you what we can change, keep…

Account identity check

Before we change personal data, we compare your request with login history, registered email, and recent wallet activity. This prevents another person from using privacy contact paths to take control of your account.

Payment record handling

DANA, OVO, GoPay, and QRIS references are kept as wallet records, not as marketing lists. We use them to match payments, check disputes, and meet record duties that apply to payment activity.

Cookie choices

Cookies help keep your session active, remember language choices, and flag unusual sign-in behavior. You can clear them in your browser, but you may need to log in again after removal.

Game session data

When you open Baccarat, Aviator, Super Bingo, or Mega Fishing, we record session timing and account references. These records help settle activity, check technical errors, and respond to account questions.

Retention approach

We keep personal data only for account operation, dispute handling, security checks, and legal duties. When a record is no longer needed for those purposes, we remove it or separate it from your account.

Change requests

You can ask us to correct a phone number, update an email, or check stored account data. We may request extra confirmation when the change affects login access or wallet withdrawals.

Privacy Questions Before You Join

These answers focus only on how your personal data is collected, used, protected, and requested under our Privacy Policy. If you are ready to open an account, read this section first so you know what happens to your login, wallet, device, and support records before you share them.

We collect the details needed to create and protect your account, such as username, registered contact details, login records, device signals, and wallet references. We also keep support messages when you contact us about privacy or account access.

We keep payment references so your wallet activity can be matched, checked, and traced if you ask about a transaction. We do not need your wallet PIN, and support will not ask for it.

Yes. Send the request from your registered email or in-account chat and tell us which detail is wrong. We confirm account ownership first, then update eligible fields such as phone number, email, or spelling.

Cookies remember your session, language choice, and basic device behavior so we can keep login flow consistent. You can clear cookies through your browser settings, but the next visit may require a fresh login.

We share only what is needed to process or verify a payment reference with DANA, OVO, GoPay, or QRIS. We do not send unrelated support chat content to payment partners for marketing use.

We keep records while your account is active and for periods needed for security, disputes, payment checks, and legal duties. When those reasons end, we remove records or separate them from your account.

Contact us through in-account chat or your registered email between 09:00 and 23:00 WIB. We will verify your identity, check what data is eligible, and explain the result in plain wording.

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